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Claim Procedure in the event of Health Insurance

Notification about the event

As soon as physically possible, the insured has to contact the insurer at the telephone number provided in the insurance policy (or insurance card). The telephone line is available 24 hours a day and a call center operator shall advise on the procedure to be followed.

If it is physically impossible for the insured to contact the insurer, an accompanying person or even the personnel of the medical provider can do this on behalf of the insured.

It is important to have with you your health insurance card.
     

Takeover of the damage     

The call center operator shall check the nature of the event and shall confirm the takeover the medical expenses, if the event is covered by the insurance policy. We advise you not to incur medical expenses larger than euro 1,000 before notifying the insurer about the event and having the confirmation of taking over the medical expenses.         

The above mentioned is for information purpose only in respect of first actions that should be taken in case of an event in which you are involved. For any questions or additional information, please contact us or refer to the specific terms and conditions attached to your insurance policy.
Payment of the medical expenses shall be directly performed by the Insurer or by the assistance company.           
If the insured person first pays the medical expenses out of own sources, the reimbursement of such expenses shall be performed by the insurer, based on the original documents which then become the property of the insurer. The insurer may require that the documents issued in a foreign language should be accompanied by an authenticated translation and the related costs shall be borne by the insured person. If the insurer pays the translation cost, it should be deducted from the due indemnity.       

Insurance indemnity is usually paid within 30 days as of submitting the all requested documentation.

The above mentioned is for information purpose only in respect of first actions that should be taken in case of an event in which you are involved. For any questions or additional information, please contact us or refer to the specific terms and conditions attached to your insurance policy.
Insurers contact details:

ASTRA ASIGURARI – 0800 0800 88
www.astrasig.ro

ASIROM ASIGURARI – 021 9599
https://www.asirom.ro/

ALLIANZ TIRIAC – 021 201 90 80 / 81
info@allianztiriac.ro
https://www.allianztiriac.ro/

GROUPAMA – 021 302 08 88; 0372 70 42 89
https://www.groupama.ro/

OMNIASIG – 021 9669
https://www.omniasig.ro/

GENERALI – 021 311 50 61
https://www.generali.ro/

UNIQA – 0758 063 830; 0758 063 831; 0758 063 832; 0758 063 833; 0758 063 834; 021 327 54 48
avizaridaunebucuresti@uniqa.ro
https://www.uniqa.ro/uniqa_ro/

angelina

Angelina Enache

Account Manager
Raiffeisen Broker de Asigurare - Reasigurare S.R.L
.
246D Calea Floreasca, 6th Floor, Area B and Area C, 1st District, Bucharest
Phone: +40.213.653.352
Fax: +40.21.780.03.03
Mobile: +40.728.088.842
E-mail: angelina.enache@raiffeisen.ro
Web:
www.raiffeisenasigurari.ro