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Travel Claim Procedure

Notification of the event

Immediately when physically possible, the insured has to contact the insurer at one of the telephone numbers provided in the travel insurance policy. The telephone line is 24 hours a day available and a call center operator shall advise on the procedure to be followed.

If it is physically impossible for the insured to contact the insurer, an accompanying person or even the hospital personnel can do this on behalf of the insured. It is important that the insured has the insurance policy with him / her. 

Takeover of the claim file

The call center operator shall check the nature of the event and shall confirm the takeover the medical expenses if the event is covered by the insurance policy. We advise you not to incur medical expenses larger than EUR 1,000 before notifying the insurer about the event and having its confirmation of taking over the medical expenses.

The above mentioned is for information purpose only in respect of first actions that should be taken in case of an event in which you are involved. For any questions or additional information, please contact us or refer to the specific terms and conditions attached to your insurance policy.
Upon return from the trip, the Insured must provide the insurer with the following documents:
  • Declaration regarding the event – form to be filled at the insurer’s premises
  • Copy of the insurance policy
  • Medical documents in original (medical reports, invoices, payment proofs). Such may be remitted also by the medical provider if it has a direct collaboration with the insurer
  • Copy of the ID of the insured person
  • Banking details (if the case may be)
  • Other documents as the insurer may consider necessary on case by case basis.

The above mentioned is for information purpose only in respect of first actions that should be taken in case of an event in which you are involved. For any questions or additional information, please contact us or refer to the specific terms and conditions attached to your insurance policy.
Payment of the medical expenses shall be directly performed by the Insurer or by the assistance company.

If the insured person first pays the medical expenses out of own sources, the reimbursement of such expenses shall be performed by the insurer, based on the original documents which then become the property of the insurer. The insurer may require that the documents issued in a foreign language are accompanied by an authenticated translation and the related costs shall be borne by the insured person. If the insurer pays the translation cost, it shall be deducted from the due indemnity.

Insurance indemnity is usually paid within 30 days as of submitting the all requested documentation.

The above mentioned is for information purpose only in respect of first actions that should be taken in case of an event in which you are involved. For any questions or additional information, please contact us or refer to the specific terms and conditions attached to your insurance policy.
Insurers contact details:

GENERALI
EuropAssistance call center: 003614584444 sau 003614584438
https://www.generalitravel.ro/pagina/7/daune

ALLIANZ TIRIAC
Mondial Assistance: 0043 1 525 03 53
Allianz-Tiriac Infoline (monday to friday, between 8.00 and 20.00)
021 20 19 100 (normal rate number, available from all networks)
08 01 08 01 08 (number with discounted rate available only from Romtelecom network).
https://www.allianztiriac.ro/asigurari-persoane-fizice/asigurare-calatorii

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Roxana Bejenaru

Account Executive
Raiffeisen Broker de Asigurare - Reasigurare S.R.L.
246D Calea Floreasca, 6th Floor, Area B and Area C, 1st District, Bucharest
Phone: +40.213.653.360
Fax: +40.21.780.03.03
Mobile: +40.728.088.829
E-ma
il: roxana.bejenaru@raiffeisen.ro
Web: www.raiffeisenasigurari.ro